College diploma or university degree in the field of computer science, or equivalent. Build rapport with service desk customers by always being professional,…

We are currently looking for a Help Desk Analyst to join our high-performance team of Help Desk professionals who deliver excellent technical support with a…

RRSP program with company match. Participate in the development and maintenance of IT documentation, procedures, and user guides.

Troubleshoot and resolve Level 1/2 support issues from various support channels (phone calls, chats, self-service tickets, etc.).

Communication Extraordinaire: Handle multiple incoming phone calls, deciding on immediate issue resolution or escalation. Skill in French Bilingual (Level B).

A technical diploma or degree in Information Technology or a related field, or equivalent hands-on experience. A single day shift, working 40 hours a week.

Access industry resources including product documentation, knowledge base articles, FAQs, and online resources to aid in incident resolutions.

Dispatch an incident to the appropriate Tier II support group when first call resolution is not possible, and manage the incident through its lifecycle.

Contribute to the City of Hamilton, one of Canada’s largest cities - home to a diverse and strong economy, an active and inclusive community, a robust cultural…

Must have valid drivers license and reliable transportation. College diploma or university degree in computing, finance, business administration or a related…

Fielding incoming requests to the Service Desk via telephone, e-mail or walk-up to ensure courteous, timely and effective resolution of end-user issues and…

Always maintain a high degree of professionalism, courteousness, and friendliness. Respond to customer service calls in a courteous and professional manner.

You will oversee support interactions and escalations via phone/chat/email/social for process knowledge, brand tone and opportunities.

IT related certificate or diploma from a recognized post-secondary institution. Provides a high degree of customer satisfaction, technical expertise, accuracy,…

Training, certification and/or degree in Electrical Engineering, Electrical Systems or related. Open vacation program with unlimited vacation days.

Education: Secondary (high) school graduation certificate. Consult user guides, technical manuals and other documents to research and implement solutions.

Dispatch an incident to the appropriate Tier II support group when first call resolution is not possible, and manage the incident through its lifecycle.

Consult user guides, technical manuals and other documents to research and implement solutions. Communicate electronically and in person with computer users…

Clean driving record & valid Ontario driving license. ITIL v3 Foundation, A+ certification, Network+, or Sec+. Education: College degree in Computer Science.

Feel free to adjust the content to fit your specific program and organization's needs. Job Types: Full-time, Fixed term contract, Internship / Co-op.

Access industry resources including product documentation, knowledge base articles, FAQs, and online resources to aid in incident resolutions.

Responsible to track all requests, orders, and shipping of IT equipment (including mobility, and copiers). Perform user and security administration; create and…

Industry certification such as ITIL (i.e., V3 or V4), Knowledge Management (i.e., KCS) or other related technical, process or governance related certifications.

Solid understanding of the quote-to-cash process (CPQ, Bookings Model, Subscription Management, Billing Operations, Revenue Recognition).