user support technician - Moksha Research Inc | Bowser, BC | Workopolis

Education

High school diploma or GED

Language

English

Education: Secondary (high) school graduation certificate
Experience: 2 years to less than 3 years

Work setting

Research and development institution

Tasks

Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
Consult user guides, technical manuals and other documents to research and implement solutions
Provide advice and training to users in response to identified difficulties
Collect, organize and maintain a problems and solutions log for use by other technical support analysts
Participate in the redesign of applications and other software
Supervise other technical support workers in this group

Security and safety

Basic security clearance

Work conditions and physical capabilities

Fast-paced environment
Attention to detail
Sitting

Personal suitability

Accurate
Client focus
Initiative
Organized
Team player

Screening questions

Do you have previous experience in this field of employment?

Workplace information

Remote work available
Work Term: Permanent
Work Language: English
Hours: 30 to 40 hours per week

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