Canon has been at the forefront of digital imaging solutions for more than 80 years. We’ve established a diverse culture that’s made us a respected and successful industry leader. Canon’s corporate philosophy is Kyosei: all people, regardless of race, religion, or culture, harmoniously living and working together into the future. We have been recognized by Forbes as one of Canada’s best employers for diversity.
Each year, we demonstrate our ongoing commitment to environmental sustainability by participating in programs that support this philosophy and our Environmental Charter. Since 2019, Canon Canada has been named one of Canada’s Greenest Employers, an award that recognizes employers leading the way in creating a culture of environmental awareness
We’ve adopted to the new world of work by introducing multiple workstyles to compliment our philosophy of belonging. We have high expectations of ourselves – and of you. We expect you to contribute from Day 1. We want your career with us to be a journey, and we provide the tools to help you succeed and have a valuable role in Canon’s story.
We offer comprehensive health and wellness benefits, learning and development opportunities, recognition programs, and other perks.
Join our team and reap the rewards as we take Canon to the next level!
Field Service Technician - Montreal
Your passion for troubleshooting hardware and mechanical inclination will be key in providing maintenance and service to our customers. You will perform installs, deinstalls, relocations, and corrective and preventative maintenance for complex printer solutions. If you love working with your hands, this could be the right role !
If so, then read on because we may have just the right opportunity for you as a member of the Canon Canada family!
In this role, you will be responsible for providing maintenance and service to the customer base across Montreal (rotating on-call schedule).
Key Responsibilities
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Fluently bilingual (English/French)
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Performing corrective and preventative maintenance on the printer systems which includes printers and pre and post equipment and software at the customer site and/or region
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Maintaining excellent customer satisfaction, build strong relationships, and meet customer Service Level Agreements to ensure that the company is not penalized
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Escalating unresolved problems according to predefined service procedures and as per escalation process
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Performing installations, deinstallations, and/or relocations at customer site
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Obtaining necessary training necessary to remain current on all technical aspects of PPS systems
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Maintaining parts inventory, diagnostic and physical tools
To Succeed, You Will Need:
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Employee’s Degree, or Vocational or Technical School Degree in electrical or mechanical studies
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Mechanically inclined and some technical service experience
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Strong analytical skills are required to review equipment, analyze issues, and troubleshoot systems
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Excellent project and process management
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Basic computer, technical and equipment operation skills
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Exemplary time management and multi-tasking skills
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Occasional travel outside of territory is required
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Ability to work on a rotating 24/7 schedule
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Valid drivers License and access to a reliable vehicle
Why Join?
REMOTE WORK
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This position offers a Virtual work schedule. You will be 100% remote and not required to report to the office unless there is a specific business need (work schedules and office reporting requirements may change from time to time based on business needs)
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When working from home, a reliable internet connection is required. Remote work is supported with cloud-based applications and collaboration tools
BENEFITS
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Comprehensive health coverage plan that includes medical, dental and vision
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Life insurance, disability and wellness programs
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Vacation, Paid Personal Time and Sick days
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Matching RRSP contribution & Profit-Sharing Program
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Tuition Assistance Program for professional continuing education
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Discounts on Canon products, retailers, memberships and more!
EMPLOYEE PERKS
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Free coffee and snacks
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On-site cafeteria and outdoor patio
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Employee gym and fitness centre
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Employee referral program
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Inspire Program, online peer-to-peer recognition for redeemable points on hundreds of products
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Community involvement
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Employee Appreciation Events
Language requirement:
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In this job, you will be required to provide support nationally. As customers and work colleagues are spread out across Canada, both English and French (written and spoken) is needed for day-to-day responsibilities such as: respond to customer (internal and external) calls from other provinces, review documents generated in other provinces, etc... Therefore, you must be able to communicate verbally and in writing in both official languages
Join our team and reap the rewards as we take Canon to the next level!
As an equal opportunity employer, we welcome applications from all backgrounds and are committed to supporting and celebrating the diversity in our workforce. While we appreciate all applicant submissions, only those considered to be most qualified will be contacted for further assessment.
Canon Canada Inc. is proud to provide accommodation(s) during the recruitment process. For applicants requiring accommodation in the recruitment and assessment process and when hired, please contact us at acce[email protected] or at 1-855-531-3850 or 905-863-8713.
Since 1973, Canon Canada has been the leading provider of consumer, business, and professional digital imaging innovation. Headquartered in Brampton, Ontario, with additional offices across the country, we are committed to the highest level of customer satisfaction and loyalty and provide 100% Canadian-based service and support for every product we distribute.
To learn more about Canon, visit careers.canon.ca
