Crisis Specialist (2023-172-CC) - WoodGreen Community Services | Toronto, ON

Education

Master's degree

Skills

Microsoft Word
Microsoft Excel
Case management
Organizational skills
Computer skills

Employment Type:

Full Time, Bargaining Unit

Work Hours:

37.5 hours/week, up to 3 weekend or holiday shifts/month

Work Setting:

Hybrid – Opportunity to Work Remotely after Orientation & Training Period

Salary:

External Rate: J7 - $63,174

Internal Rate: J8 - $64,463

Application Deadline:

Open until filled

Program Overview – Crisis Outreach Service for Seniors, Community Care

This position works on behalf of WoodGreen in an inter-agency, multi-disciplinary Crisis Outreach Service for Seniors (COSS) serving seniors with physical, cognitive, mental health, and other concerns causing them to be in crisis. This service is offered through a partnership between WoodGreen, Haven Toronto, South Riverdale Community Health Centre, Reconnect Community Health Services, and LOFT Community Services with the goal of ensuring a continuum of care for seniors with cognitive, mental health, and substance use issues.

What You Will Do

Participate in crisis shifts; visit clients in their homes or community locations with a partner.
Perform psychosocial and geriatric assessments.
Provide preliminary assessment of risk in crisis situations, consult and devise an intervention and action plan, and provide crisis intervention.
Provide crisis intervention and practical assistance to clients and/or family or caregivers as required in homes and community settings.
Develop and implement service plan and/or coordinated care plans.
Provide service/care co-ordination, system navigation, short and long-term planning and follow-up support.
Provide crisis stabilization and short-term case management services to clients through the development and implementation of a care plan to address their priority and emerging needs.
Provide supportive counseling to clients utilizing a wide range of therapeutic approaches that best meet the clients’ needs and circumstances.
Participate in case conferences and clinical meetings in order to ensure the coordination of services and a continuum of care.
Provide advocacy support and advocate with clients and/or their family or caregivers.
Provide Transitional Care Coordination and work closely with the hospitals, and other referral sources to support clients and facilitate smooth transitions between hospital and community.
Link clients and/or their family or caregivers to various community resources, and facilitates appropriate referrals to other community support services.
Provide service that is responsive, culturally and linguistically sensitive.
Engage in ongoing outreach to ensure access to the program.
Collaborate with community agencies to organize joint health promotion clinics/workshops.
Maintain and develop contacts with other seniors’ groups and community agencies, and attend external meetings as recommended by the Manager and/or Unit Director.
Keep current about the range of services available in other agencies.
Provide mentorship, training and/or supervision to student placements and volunteers.
Maintain a client caseload as assigned by program manager.
Promote the healthy functioning of the team and unit and participate in meetings regularly.
Participate in ongoing training and education.
Participate in supervision sessions and annual performance appraisals with program manager.
Maintain appropriate records and documentation in a timely manner and collect statistical data required for the accountability of the program.
Responsible for representing the unit on internal staff committees as directed by program manager or unit director.
Ensure the anti-racism objectives and community development principles of the organization are achieved within the program.

What You Bring to the Team

Masters of Social Work or post-graduate degree in relevant field.
Registration in good standing with the Ontario College of Social workers and Social Service Workers or another regulatory body.
3+ years of experience in mental health, addictions, geriatrics and/or social work.
Experience working with older adults and seniors with mental health and/or substance use issues, chronic health issues, cognitive impairment, and responsive behaviours.
Effective September 7, 2021, all newly hired employees will be required to provide proof that they have completed an approved course of vaccination against COVID-19 at least 14 days prior to commencing employment or provide documentation to support an exemption based on grounds covered by the Ontario Human Rights Act (i.e. Medical exemption).

What Will Set You Apart

Experience in crisis support/intervention.
Ability to support older adult and senior population including individuals who have significant mental health and/or addiction issues, history of trauma, violence/abuse, dementia, cognitive impairments, responsive behaviours, chronic physical health issues, etc.
Skills in case management, system navigation, service planning, implementation and coordination, therapeutic or supportive counselling.
Ability to work in a multi-disciplinary team and in collaboration with community professionals.
Knowledge of theories of addiction, evidence-based treatment models, best practice approaches, and a brief therapy modality, such as Narrative, Solution-Focused, Cognitive-Behavioural Therapy, Motivational Interviewing and Trauma-Informed approaches, Gentle Persuasive Approach, PIECES, Problem Solving Technique (PST), etc.
Thorough knowledge of issues affecting older adults and geriatric populations and an understanding of mental health, addictions, health sector, and community resources.
Strong assessment, clinical and intervention skills, working from a client-centered approach.
Effective oral, written communication, documentation, interpersonal, time management and organizational skills.
Practice anti-oppression, anti-racism, trauma-informed and harm reduction principles.
Ability to be self-directed, independent, flexible and exercise good judgment.
Ability to minimize barriers through service delivery for low income individuals with mental health and substance use issues.
Knowledge of issues affecting marginalized communities, policies, legislation, programs, and other issues related to scope of practice and social determinant of health.
Applied computer skills (MS word, excel, Internet) and ability to use client information systems.
Ability to communicate in a second language is a strong asset.

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