Case Manager Record Suspensions – Northern BC
(NOTE: The position is located in Prince George and provides services across the Northern region of British Columbia as described below. The incumbent will do a mix of work from home, work from an office location and periodic travel within the region.)
Reporting to the Executive Director, John Howard Society of BC (JHSBC), the Case Manager, Record Suspensions builds community awareness of the Record Suspension program, recruits clients and supports individuals in obtaining the documents and completing the Record Suspension application to the Parole Board of Canada. Assistance is available to any eligible individual, with a particular focus on reaching Indigenous and Racialized applicants. Based in Prince George, the Case Manager, Record Suspensions will provide both virtual (e.g., Zoom or Teams based) services from home, as well as travel periodically within BC’s Northern Region (bounded by Prince Rupert and Dawson Creek) to provide services face-to-face. The job includes:
- Overseeing the operation of JHSBC’s Record Suspension Services (RSS)
- Assisting those seeking a Record Suspension (including Cannabis Record Suspension)
- Recording all program statistical data, maintaining client case notes and reporting monthly
- Building program awareness and recruiting clients
ESSENTIAL DUTIES & RESPONSIBILITIES
These are the core position duties; other duties may be assigned.
30% COMMUNITY LIAISON
- Build program awareness and recruit/support clients through outreach, presentations, and providing and posting promotional materials with other social service and community agencies (e.g., employment, housing, Indigenous and multi-cultural organizations), First Nations Band Offices, and others
- Maintain a regular social media presence for the program
40% CLIENT SERVICES
- Deliver services in a way that reflects the racial, cultural, linguistic, and gender specific needs of the community being served.
- Open and close files, develop a case plan for each client.
- Help clients ensure they meet the eligibility criteria, refer them to the correct agencies to obtain required information (e.g., fingerprints, criminal record checks, court records) and assist clients to fill out and submit the required forms and documentation.
- Monitor the ongoing progress of the clients with their application.
- Provide accessible, relevant, responsive and high quality services.
- Regularly document the ongoing progress of the applications.
- Complete regular reporting forms, Case Management System and other data collection tools/forms.
- Provide documentation supporting fee for service invoices.
- Approve assistance with Record Suspension Application costs within available budget and process payments efficiently and within financial policy
- Attend regular internal and external meetings such as working groups, community of practice and other committee meetings.
- University degree or college diploma in a social, health, criminal justice or other discipline relevant to the work of the position. Appropriate professional certification is an asset.
- Experience with outreach and building a network of contacts to promote program awareness and recruit potential clients.
- Experience providing services for one or more of Indigenous peoples, black and other racialized peoples and/or people involved in the criminal justice system.
- Minimum 2 years experience in case management, advocacy and direct client support navigating complex eligibility and application requirements.
- Experience working in the criminal justice environment, including with courts, police and other potential sources of criminal records and information.
- Knowledge and experience with the Parole Board of Canada Record Suspension (Pardon) application process is a definite asset.
- Exemplary ability to develop relationships and work effectively in multi-agency environments.
- Excellent planning, organizational, analytical, and administrative skills.
- Excellent communication, relationship building, and interpersonal skills.
- Demonstrated ability to function independently and manage multiple cases at one time.
- Solid computer and internet skills.
- Experience contributing to the start up of a new program is an asset.
- This position is excluded from union membership.
- Travel will involve the use of the Case Manager’s personal vehicle with reimbursement per JHSBC policy. They must have a valid Driver’s licence and safe, reliable transportation, and must obtain appropriate insurance as per Society policy.
- The position is sensitive as it requires a high degree of trust.
- The position deals with confidential information and requires that the incumbent be highly trustworthy.
- At a minimum, two completed, acceptable criminal record checks, one from the Criminal Records Review and one from the RCMP, plus other security checks and requirements as specific programs may require.
Job Types: Permanent, Full-time
Salary: From $35.00 per hour
- Bachelor's Degree (preferred)
Work Location: On the road
Expected start date: 2023-07-03