The Program Navigator focuses on supporting at-risk clients and families. They assess client needs and promote well-being with a supportive services model that aligns with STHT’s mandate.
The Program Navigator must be an effective communicator with a caring disposition and empathy. They must be detail-oriented, with strong organizational skills and a thorough understanding of SUPPORT THOUGH HOUSING TEAM SOCIETY (STHT) services and systems.
Duties and Responsibilities
The Program Navigator will report to the Executive Director and provide support services to individuals/families in the Outreach Program while working in partnership with other community agencies.
- Work with STHT program staff to build trust and rapport with STHT clients.
- Follow the “Client Action Plan” developed with the client to assist with achieving their personal goals.
- Identify barriers to independence through collaborative assessment and intensive case management with STHT program staff.
- Support STHT team members in coordinating client moves and following up with clients transitioning through the programs offered.
- Refer clients to other community services and follow up to ensure they access other services.
- Consult with mental health professionals (e.g., nurses, social workers, family physicians, psychiatrists)
- Provide instruction, modelling, and support for life skills, including scheduling, home cleaning, maintenance, healthy eating, effective parenting, non-violent conflict resolution, etc.
- Advocate and consult with community partners regarding client needs.
- Maintain good working relationships and professional communication with Wood Buffalo Housing and Development Corporation (WBHDC) and other local landlords.
- Maintain clear, detailed case notes.
- Travel to rural communities to support remote clients and build community collaborations if required.
- Follow the policies and procedures of the agency regarding ethical practices and safety standards.
- Develop/Maintain Program Manuals and update them as the program evolves.
- Assist clients in completing and submitting government forms and housing applications.
- Attend monthly meetings as required
- Submit monthly reports to the Executive Director; provide additional stats and reports as needed.
- Submit timesheets and required forms for expenses, mileage, and time off.
- Participate in promotional events for STHT as needed.
- Maintain the cleanliness of STHT office space.
- Provide mentoring and training to students, volunteers, and new staff.
- Assist Board Members, Executive Director, and Program staff as needed.
- A degree or diploma in social work or relevant field
- Knowledge of related legislation guidelines and best practices
- Five years of relevant work experience, preferably within the social profit sector
- Knowledge of community resources and services
- Training in Crisis Intervention, Suicide Intervention, and Mental Health First Aid
- Strong listening, communication, interpersonal and organizational skills
- Demonstrated a high degree of professionalism, discretion, confidentiality, and independence.
- Proficient in the use of Microsoft Office (Excel, Word, PowerPoint, Outlook)
- Experience working with individuals with multiple barriers and abilities.
- Demonstrates cultural sensitivity, awareness, and perspective.
- Experience working in a fast-paced environment.
- Overtime and hours outside of the typical working schedule may be required.
- Travel within the community will be required.
Job Type: Full-time
- Dental care
- Extended health care
- Paid time off
- Vision care
- Valid Criminal Record Check with Vulnerable Sector Clearance
- Bachelor's Degree (preferred)
- Social Work / Outreach: 1 year (preferred)
- Social Work, Outreach: 1 year (preferred)
- Driving Licence (required)
Ability to Commute:
- Fort McMurray, AB (required)
Ability to Relocate:
- Fort McMurray, AB: Relocate before starting work (required)
Willingness to travel:
Work Location: In person
Application deadline: 2023-10-06
Expected start date: 2023-10-09