Medical Office Assistant
Rothesay Family Health Clinic is a multi-physician Family Medicine Clinic. We are dedicated to providing high quality comprehensive primary care to the people in southern New Brunswick. We are looking for a medical office assistant to start as soon as possible. This position is the central role in the clinic and the important point of first contact for patients. It requires a motivated person who excels in multitasking and self-direction – someone who looks for what needs to be done. Confidentiality, patient service and conflict resolution are essential. Due to our exposure to vulnerable populations, it is required that staff are compliant to Public Health recommendations (e.g., immunizations).
General Responsibility
● General office management:
- Opening and closing the office (setting alarm, locks, lights)
- Maintaining and ordering office, exam, and clinical supplies (paper, toner, water, bathroom supplies, etc.)
- Keeping office and waiting room neat and tidy
- Cleaning up and disinfecting exam rooms between patients o Washing dishes, cleaning up kitchen area
- Wiping down commonly touched surfaces in hall and exam rooms with disinfectant on regular schedule
- Potential for occasional evening coverage (e.g., flu shot clinic)
● Patient management:
- Greeting patients, escorting patients, assisting those who require physical assistance
- Answering phones, scheduling appointments, calling patients for return office visits
- Maintaining accurate demographic and contact information for patients in our Electronic Medical Record (EMR)
- Contacting consultants and services to arrange appointments as required
- Ensuring requisitions and forms are labeled and completed
- Enforcing office policies with respect to no-shows, late arrivals
- Packaging up specimens for delivery to hospital lab, dropping off specimens when required
- Testing urines (pregnancy test, urinalysis) and entering results into Electronic Medical
- Record (EMR) o Checking blood pressures, weight as required and entering into EMR
● Data management:
- Scanning results, consult letters and other documents into EMR
- Entering data into EMR (immunizations, ORs, procedures, lab values)
- Managing “EMR Messages”: creating tasks appropriately for MDs, accomplishing MOA tasks
- Sorting and distributing labs and mail into folder system
● Financial Management:
- Receiving payments and issuing receipts for services not covered by Medicare
- Maintenance of float and petty cash
- Entering Medicare billings for work inside and outside of the office (hospital care, obstetrics, on call billings, alternative clinics if applicable)
- Reconciliation and submission of claims enquiries
- Recording hours worked
Qualifications
- College diploma in office administration and/or medical office assistant Diploma (equivalent experience will be considered)
- Strong computer skills
- Proficiency in the following areas: Microsoft Applications (Word, Excel, Outlook, Power Point),
- Medical Terminology, Data Entry, Typing
- Excellent communication skills
- Experience in a medical office would be an asset
- Submit a valid and clean criminal record check
Salary
● Wage/Salary commensurate with experience
Please note that only those selected for interviews will be contacted.
Job Type: Full-time
Salary: $19.00-$23.00 per hour
Schedule:
Ability to commute/relocate:
- Rothesay, NB E2E 2N5: reliably commute or plan to relocate before starting work (required)
Work Location: In person
