user support technician - WEB-GEAR SOLUTIONS INC. | Brampton, ON | Workopolis

Education

College diploma

Skills

TCP
Microsoft Office
Computer networking
Computer skills
TCP/IP

Language

English

Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
Experience: 1 to less than 7 months
or equivalent experience

Tasks

Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
Consult user guides, technical manuals and other documents to research and implement solutions
Provide advice and training to users in response to identified difficulties
Collect, organize and maintain a problems and solutions log for use by other technical support analysts
Supervise other technical support workers in this group
Provide business systems, network and Internet support to users in response to identified difficulties
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software

Computer and technology knowledge

Android
Device drivers
Networking hardware
Internet
Desktop applications
Multimedia software
Presentation software
MS Office
TCP/IP
Wireless networks

Work conditions and physical capabilities

Repetitive tasks
Attention to detail

Personal suitability

Accurate
Client focus
Efficient interpersonal skills
Excellent oral communication
Excellent written communication
Organized
Team player

Screening questions

Are you currently legally able to work in Canada?

Workplace information

Remote work available

Long term benefits

Other benefits
Work Term: Permanent
Work Language: English
Hours: 32 to 44 hours per week