As the Guest Service Agent at Inn On The Lake you will be responsible for offering exceptional customer service. A courteous and professional manner is essential to create a positive guest experience during their stay.
The agent will be responsible for working with a Multi-line switchboard, Word processing software, Database software, Computerized bookkeeping system, Central reservation system (CRS), Spreadsheet and the Internet
Work Schedule: Work irregular hours (evenings, days, weekdays, weekends)
Education: College, CEGEP or other non-university certificate or diploma from a 1 year program, or equivalent experience
Experience & Skills:
- Display a team player attitude
- Possess good interpersonal skills
- Possess excellent written and verbal communication skills
- Can follow oral & written instructions applying to policies and procedures
- Multi- tasked, Quick learner and attention to detail
- Capable of working with or without Supervision
- Has a pleasant & outgoing attitude and enjoys working with the public
- Fluent in English, both verbal and written
Primary Duties:
. Register arriving guests and assign rooms,
. Process group arrivals and departures,
. Take, cancel and change room reservations,
. Provide information on hotel facilities and services,
. Provide general information about points of interest in the area,
. Exchange foreign currency,
. Process guests' departures, calculate charges and receive payments,
. Balance cash and complete balance sheets, cash reports and related forms,
. Follow emergency and safety procedures,
. Clerical duties (i.e. faxing, filing, photocopying),
. Handle wake-up calls,
. Provide customer service,
. Answer telephone and relay telephone calls and messages
Must have own transportation, public transit not available
Job Types: Permanent, Full-time
Salary: $16.50 per hour
Benefits:
- Dental care
- Discounted or free food
- Extended health care
- Life insurance
- On-site parking
- Vision care
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
Supplemental pay types:
Experience:
- hotel: 3 years (preferred)
Work Location: In person
