Salary range: The salary range for this position is CAD $44.14 - $63.45 / hour Why Fraser Health?:
Fraser Health is responsible for the delivery of hospital and community-based health services from Burnaby to Fraser Canyon on the traditional, ancestral and unceded territories of the Coast Salish and Nlaka’pamux Nations, and is home to six Métis Chartered Communities.
Our team of 45,000 staff, medical staff and volunteers is dedicated to serving our patients, families and communities to deliver on our vision: Better health, best in health care. Learn more.
We currently have an exciting opportunity for a Full Time – Manager, Volunteer Resources and Site/Community Operations to join our team at Langley Memorial Hospital located in Langley, B.C. We hire great people for outstanding jobs and need your help to expand the ability to deliver prompt and professional service.
Come work with us!
Fraser Health is proudly recognized as a BC Top Employer. Joining our team offers you opportunities to work in a rapidly growing organization with health professionals who are excellent in their respective fields, career growth and advancement, a competitive compensation package (including four weeks of vacation to start, comprehensive health benefits, and pension plan), and the rewarding opportunity to make a difference every single day in health care.
Effective October 26, 2021 all staff for all positions across health care in British Columbia are required to be fully vaccinated against COVID-19 (have received a full series of a World Health Organization “WHO” approved vaccine against infection by SARS-COV-2, or a combination of approved WHO vaccines). Please note this applies to all postings, and there are no exceptions.
Fraser Health values diversity in the work force and strives to maintain an environment of Respect, Caring and Trust. Fraser Health’s hiring practices aspire to ensure all individuals are treated in an inclusive, equitable, and culturally safe manner.
Connect with us on our Careers social channels where you’ll learn about exciting opportunities, get career tips from our recruiters, and meet some of your future team members! You can also visit us on Indeed and Glassdoor.
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Supporting the Vision, Values, Purpose and Commitments of Fraser Health:
The Manager, Volunteer Resources and Site/Community Operations is responsible for providing leadership through the management and coordination of administrative and operational activities of the designated health services area including Volunteer Resources, Spiritual Health, and site services such as Porter Services. Leads selected site and community wide projects/initiatives and assists in the optimization and improvement of services/operations including those related to Fraser Health strategic priorities, building capacity to care and quality and safety. Plans and implements programs and services to ensure the development of strategies to maximize the use of space, equipment planning and resources.
- Provides leadership through the management and coordination of various administrative and operational activities for the health services area, including those that impact building capacity to care, congestion measures, patient-centered care, quality and safety improvement.
Develops and implements departmental goals and objectives, policies and procedures ensuring the delivery of effective and efficient non-clinical services such as Volunteer Resources, Spiritual Health, Emergency Management and Porter Services to support the goals and objectives for the health services area.
Manages Volunteer Resources by planning volunteer programs and resources in accordance with professional standards, performance expectations and current legislated/contractual obligations; recruits volunteers to match organizational needs and provides orientation and training on the role of volunteers to both volunteers and others in the organization.
Supervises and completes performance evaluations on volunteers and other designated staff; initiates and conducts discipline up to and including the termination processes.
Collaborates and partners with Fraser Health Emergency Management to coordinate the education of the Emergency Operations Centre (EOC) model and disaster plans for the health services area; develops agendas, conducts presentations, and arranges for guest speakers to promote emergency management preparedness and awareness across the health services area; reviews statistics; promotes education and awareness of related online training; prepares agendas and co-chairs emergency management committee meetings.
Leads selected site and community wide projects and initiatives; develops project plans and incorporates change management approaches; develops communication strategies, monitors projects, provides progress reports, and takes corrective action to ensure project objectives are met.
Develops and implements processes for minor and capital funding by liaising with funding sources such as the Foundation, Auxiliary and the Fraser Health capital team.
Develops, implements and evaluates measurable objectives for a quality improvement program for Volunteer Resources, Spiritual Health, and Porter Services which supports Fraser Health's overall service delivery of programs/services; promotes and applies research towards continuous improvement of services.
Develops the annual operating budget(s) for Volunteer Resources, Spiritual Health & Porter Services; monitors activities and ensures expenditures are within approved budget; identifies efficiencies and promotes optimal use of resources, making recommendations for current and future program and resource adjustments.
Prepares or provides statistics and information on workload management, department activity, quality improvement on a scheduled or requested basis; coordinates the research related to volunteer initiatives including collecting of patient experience data; Prepares and submits reports as requested.
Education and Experience
Bachelor's degree in Social Sciences, Business or health related discipline, plus completion of a certificate in volunteer management supplemented by five (5) years' recent related experience within a large and/or complex acute healthcare organization, including one (1) year in a leadership/supervisory role, or an equivalent combination of education, training and experience.
Demonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring and Courageous and creates the conditions for people to succeed.