We're looking for an experienced IT Support Specialist to provide our team with top-notch assistance! You'll make sure any technical issues are resolved efficiently so our operations run smoothly. This role is a great opportunity for a dynamic problem-solver who loves helping people and takes pride in providing high-quality support. If this sounds like an exciting opportunity, start your application today!
Help our clients solve technology-related problems so they can work efficiently.
Understand Zoho tools inside and out to help our clients solve the problems they are facing.
Be comfortable on camera as training our clientele on how to use the system is a must.
Root cause analysis of our clients' problems is a must.
Be able to manage support tickets effectively and within the SLA parameters we've set out.
Be able to manage our internal assets and help our clients manage theirs should the need arise.
Become familiar with all of Zoho's support tools so as to provide additional value to our clients when needed.
Excellent customer service skills and desire to help the company succeed
- Superb organizational, time management, and communication skills
- At least two years experience in a professional IT work environment
- High school diploma required, associate's degree in computer science or information technology preferred
- Experience with Windows, Mac, and Linux computer operating systems
Our Core Values aren't just words for us; they guide everything we do. Encapsulated in the GROW acronym, these values serve as our guiding principles:
Genuinely helpful when generating results
Realize our potential
In addition to these values:
We value work-life balance and offer a fully remote role with 4 weeks of vacation annually.
We value diversity and inclusion. Our team is scattered across the globe, and we make sure to come together in small groups frequently, with the hopes of larger gatherings planned in the future.
Health benefits will be offered from late 2023.
If you meet these requirements and share our core values, please apply! We value mindset and alignment with our core values alongside your skills.
We're excited to speak with you soon and discover how you might contribute to our shared success!