SKIN Clinics, Saskatchewan’s leading Dermatology and aesthetics clinic, is seeking a full time, highly organized and customer-focused individual to join our team as a Client Care Coordinator. You will play a crucial role in providing exceptional customer service and ensuring a smooth and pleasant experience for our valued clients. Your primary responsibility will be to facilitate the coordination of client appointments, inquiries, and support throughout their journey with us. This position requires a strong attention to detail, excellent communication skills, and a genuine passion for delivering outstanding client care.
- Greet and warmly welcome clients, providing a professional and friendly first impression.
- Coordinate client appointments, ensuring accurate scheduling, and efficiently managing the clinic's appointment calendar.
- Respond promptly and professionally to client inquiries via phone, email, and in-person, providing accurate information and resolving concerns or issues effectively.
- Maintain client records and ensure confidentiality and accuracy of information.
- Collaborate with the clinical team to ensure a seamless and coordinated experience for clients, including coordinating pre and post-treatment instructions.
- Provide administrative support, including managing paperwork, data entry, and maintaining inventory of office supplies and products.
- Assist with marketing and promotional activities, such as organizing events, preparing marketing materials, and participating in community outreach programs.
- Actively contribute to maintaining a clean and welcoming clinic environment.
- Previous experience working in an aesthetic clinic in a customer service or client-facing role is preferred.
- Exceptional interpersonal and communication skills, with the ability to build rapport and provide a high level of customer service.
- Strong organizational and multitasking abilities, with keen attention to detail.
- Proficiency in using computer systems, including scheduling software and Microsoft Office.
- Knowledge of the cosmetic medicine industry, dermatology and a strong interest in aesthetics is essential.
- Ability to maintain a professional demeanor in a fast-paced and dynamic environment.
- Flexibility to work evenings or weekends, as required.
Joining SKIN Clinics means being part of a team that is passionate about helping clients achieve their aesthetic goals and delivering outstanding care. We offer a supportive work environment, a generous employee treatment plan, and competitive compensation.
If you are a dedicated individual with a passion for client care and a desire to thrive in the cosmetic aesthetic industry, we would love to hear from you. To apply, please submit your resume and a cover letter highlighting your relevant experience, and why you are interested in joining SKIN Clinics.
Job Types: Permanent, Full-time
- Company events
- Extended health care
- Flexible schedule
- On-site parking
- Store discount
Flexible Language Requirement:
Ability to commute/relocate:
- Regina, SK S4P 1B8: reliably commute or plan to relocate before starting work (required)
Work Location: In person