About CareRx Corporation
CareRx is Canada’s leading provider of specialty pharmacy services to seniors. We serve more than 96,000 residents in over 1,600 seniors and other communities (long-term care homes, retirement homes, assisted living facilities, and group homes). We are a national organization with a large network of pharmacy fulfillment centres that allows us to deliver medications in a timely and cost-effective manner. We take an active role in working with our home operator partners to promote resident health, staff education, and medication system quality and efficiency.
Whether you do your best work in a dispensary, in a clinical setting, in an office, or on the road, we have a place for you.
Position Summary
Reporting to the VP Operations or designated manager/supervisor, this position on the Central Data and Quality Support Team plays an important role to ensure quality and safety of dispensing medications. This position is responsible for entering prescriptions into the Telus Health Kroll system, as well as entry in electronic MAR programs such as Point Click Care and MedeCare, and maintenance of patient record. This team member plays a pivotal role in the triaging and processing of all medication orders for the Pharmacy. Duties will be performed from a base pharmacy, using secure company technologies to access systems in designated pharmacies requiring remote data entry support.
Your Day To Day
- Ensuring accurate documentation of completed work as per policies and procedures.
- Preparing prescriptions (gathering data from home partner staff) to be entered into our dispensary software.
- Creating new patient profiles and maintaining existing patient records on the database.
- Assist in gathering information and supporting the medication reconciliation process for new admissions and readmissions.
- Entering prescriptions into the Kroll system, as well as entry in electronic MAR programs such as Point Click Care and MedeCare, and maintaining these patient records.
- Identifying and referring any clinical questions to the pharmacists and management questions to the Pharmacy Manager.
- Answering and resolving telephone inquiries; maintaining customer service expectations in a timely manner, knowing when to involve the pharmacist.
- Prepare prescription label printouts
- Communicating with the health care teams on non-clinical clarifications related to new orders; involving the pharmacist for clinical clarifications.
- Maintaining strict confidentiality and ethical standards
- Follow all provincial and federal laws, standards and regulations which govern the practice of pharmacy at all times.
- Flexibility for occasional weekend and/or statutory holiday rotations, as required.
What You Bring To The Team
- Experience as a Pharmacy Assistant or certification from an accredited Pharmacy Assistant program.
- Minimum one year of data entry experience within operations for Long Term Care preferred.
- Knowledge of the Telus Health Kroll system required
- Proficiency in eMAR (Catalyst oneMar, MedeCare and Point Click Care (PCC) required.
- Proficiency with Microsoft Office preferred.
- Strong interpersonal communication skills; able to maintain a professional demeanor when speaking with clientele.
- Possess a positive, cooperative and team-oriented attitude.
Qualities for Success:
- Ability to manage changing priorities.
- Superb customer service skills coupled with professional phone etiquette.
- Excellent time management skills and attention to accuracy and details.
- Strong work ethic and sense of ownership and confidentiality.
- Flexibility for occasional weekend and/or statutory holiday rotations, as required.
Application Process
CareRx welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Interested, qualified candidates are encouraged to apply.
All applicants must successfully pass satisfactory background screening (depending on the role - Criminal Record Check, Credit Check, Driver’s Abstract, Education Verification, Current Professional Registration) and referencing. Background screening will be completed after an offer of employment has been extended and accepted.
