About Intus Smart Network Solutions
Smart Network Solutions provides know-how, technical expertise, and construction resources as a partner to small telecoms and municipalities for their FTTH projects. We are closing the gap between project conception and full-scale implementation using our exceptional supporting service groups during the full cycle of the project. Flexible partnership solutions are available to facilitate seamless FTTH project completion under all circumstances.
Overview:
We are seeking a dedicated and skilled Telecom Network Operations Center Employee to play a critical role in monitoring, analyzing, and troubleshooting our network infrastructure to ensure optimal performance, reliability, and customer satisfaction.
Responsibilities:
· Network Monitoring:Monitor the telecom network infrastructure using advanced monitoring tools to proactively identify and address network anomalies, outages, and performance degradation.
· Issue Identification and Resolution: Quickly diagnose and resolve network issues, including hardware, software, and connectivity problems, to minimize downtime and maintain service levels.
· Incident Management:Respond to network incidents, alarms, and alerts promptly and effectively. Escalate complex issues to appropriate teams or senior personnel as needed.
· Performance Optimization:Analyze network performance data to identify potential bottlenecks, congestion, or areas for improvement. Implement necessary adjustments to optimize network performance.
· Maintenance and Upgrades:Coordinate and execute network maintenance activities, software upgrades, and hardware installations during scheduled maintenance windows to ensure minimal disruption to services.
· Documentation: Maintain accurate and up-to-date documentation of network configurations, troubleshooting procedures, and incident resolutions. Contribute to the knowledge base for future reference.
· Collaboration: Collaborate with cross-functional teams including engineers, technicians, and customer support to facilitate effective communication and issue resolution.
· 24/7 Monitoring:Participate in rotating shifts to provide round-the-clock monitoring and support for the network, ensuring continuous uptime and availability.
· Adherence to Protocols:Follow established procedures, protocols, and best practices for network monitoring, incident handling, and security compliance.
· Capacity Planning:Assist in analyzing network capacity trends and usage patterns to make recommendations for capacity upgrades and expansions.
· Emergency Response:Be prepared to respond swiftly and effectively to critical incidents, ensuring that emergency protocols are followed to mitigate potential network risks.
· Training and Development:Stay updated with industry trends, emerging technologies, and best practices in telecom network operations. Continuously improve your skills through training and development opportunities.
Qualifications:
· Experience in a NOC environment within telecommunications industry.
· Strong understanding of telecommunications network architecture for FTTH deployments.
· Proficiency in using network monitoring tools, ticketing systems, and troubleshooting techniques
· Knowledge of IP networking, routing, switching, and network security concepts
· Ability to define processes and rolls – position will require setting up processes and tools
· Willingness to work in shifts – including nights and weekends
· Effective Communication skills to collaborate with technical and non-technical stakeholders
· Relevant certifications – (e.g. Cisco CCNA, CompTIA Network+)
INTUS Smart Network Solutions is an equal opportunity employer that is committed to fostering a respectful, diverse, and multicultural work environment, free from harassment and violence of any kind. We do not discriminate based on gender, visible minority, religion, indigenous status, disability, or any other protected status or group.
We thank all applicants for their interest in our organization, but only those candidates selected for interviews will be contacted.
Job Type: Full-time
Salary: $65,000.00-$80,000.00 per year
Benefits:
- Dental care
- Life insurance
- Vision care
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Night shift
- Weekends as needed
Work Location: In person
Application deadline: 2023-10-06
