Title: Family Support Worker
Reports To: Director of Health & Wellness
Department: Health and Wellness
Position Type: Part-Time/Permanent
Salary: Competitive salary and benefits package
Work Hours: 35 hours per week
Based out the Prince George office and working between PG and Tsay Keh Dene, the Family Support Worker will work in Tsay Keh Dene for two weeks and Prince George for one week each month. With a focus on family development from a strength-based approach, the Family Support Worker will provide information and support for knowledge and skill development to help families gain self-reliance. Within program guidelines, he/she will gather information and assess family function problems and, develop and implement intervention plans. He/she will provide client services to help clients address issues related to the family, including referrals, support and guidance, and assist with problem solving skill development. Specifics involve providing parenting skill development, emotional support and constructive feedback to clients. Other related duties may be assigned by the Director of Health and Wellness.
- Quality Orientation
- Time Management
- Creative and Innovative Thinking
- Development and Continual Learning
- Problem Solving
- Accountability and Dependability
- Research and Analysis
- Decision making and Judgement
- Providing Consultation
- Team Work
- Ethics and Integrity
- Planning and Organizing
- Enforcing Laws, Rules and Regulations
- Mediating and Negotiating
- Coaching and Mentoring
- Using a variety of inventories, checklists and questionnaires, gathers information relevant to the client’s problems, needs and risks by interviewing, observing behaviour, attending meetings with safe home caregivers and service providers such as MCFD, Nutrition Programs, and Aboriginal and Infant Development Program Provide (AIDP)
- Assesses information gathered to identify client problems, needs and risks.
- Develops and implements an intervention plan within program guidelines.
- Provides support, guidance and problem-solving to clients to address issues related to family functioning in an individual or group setting using techniques such as active listening, conflict resolution, and psycho-educational group methods to resolve the identified problems, needs and risks.
- Participates in developing, modifying, and evaluating client plan of care with service providers and relevant health staff.
- Participates in case management meetings with MCFD, Health Director, and the school regularly to report client’s activities and progress when required.
- Outlines services provided by the program and/or organization and keep the community informed.
- Use regular postings in the community to provide information on program schedules and events and referral processes to other community service providers, resources and professionals.
- Working closely with community programs such as AIDP, Safe Home, and Head Start provides parenting education and mentorship to clients on parent-child interaction, child development, discipline and guidance, and behaviour management.
- Provides emotional support and feedback to clients.
- Plans and conducts group educational sessions (workshops) on topics related to family functioning, involving community service providers when applicable.
- Liaises with and/or promotes the interests of clients with other community service providers, professionals and school personnel as required.
- Accompanies clients to meetings and appointments as required.
- Maintains related records and statistics and provides reports to the Director of Health and Wellness.
- Performs other related duties as required by the Director of Health and Wellness.
- Completion of a Degree in Human Services, Social Work or Child and Youth Care.
- Diploma in Social Work with a minimum of three related certifications will be considered.
- Minimum of two (2) years experience in family support work.
- Training in Rainbows Grief and Loss Facilitation will be an asset.
- Capable of working in a multidisciplinary environment with a variety of community professionals.
- Knowledge of parenting skill development.
- Able to be culturally and politically sensitive and deal pleasantly and effectively with a wide range of people of different ages and cultures in potentially volatile and emotionally charged situations.
- Demonstrated ability to assist clients and families with concern and empathy, respect their confidentiality and privacy, and communicate in a courteous and respectful manner.
- A well-defined sense of diplomacy, including solid negotiation, conflict resolution, and people management skills.
- High degree of resourcefulness, flexibility, and adaptability.
- Able to effectively communicate both verbally and in writing.
- High level of critical and logical thinking, analysis, and/or reasoning to identify underlying principles, reasons, or facts.
- Strong morals and ethics, along with a commitment to privacy.
- Self-motivated, self-reliant and flexible.
- Computer literacy skills and the ability to work processing packages and e-mail systems.
- Criminal record check clearance.
- May be exposed to infectious waste, diseases, conditions, etc., including AIDS and hepatitis B viruses.
- Interacts with residents, family members, staff, visitors and government agencies.
- Manual dexterity is required to use desktop computer and peripherals.
- Intermittent physical activity including walking, standing, sitting, lifting and supporting clients.
- Travel for extended periods.
- Overtime as required and approved.
Job Types: Permanent, Full-time
Salary: $18.37 per hour
- Company pension
- Dental care
- Extended health care
- On-site parking
- Vision care
Willingness to travel:
Work Location: Hybrid remote in Prince George, BC V2M 1G7